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SHIPPING

How to join

- Click on the [Sign Up] link and complete the form in order to create your account.
- Once your account is created, you can immediately benefit from our membership privileges such as online exclusive item and reward credits.
- Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Step 1: Search anything you want to grab :P
Step 2: Add them to your shopping cart.
Step 3: Log in with a member ID.
Step 4: Kindly place an order. 
Step 5: Completed !! And you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - UnionPay
- PayMe

Shipping

  • Shipping Method : Selected by customer
  • Shipping Area : A Region
  • Shipping Rate : Selected by customer
  • Delivery Time : 7 - 12 days
  • Ordered item will take around 7-10 working days for processing. ( From Korea to Hong Kong )
    Please take into consideration that some products may take additional time for delivery.

Returns & Exchanges

Please take into consideration that we only accept qualifying returns but not exchanges. No Refunds are available.

1) An item is eligible for cancellation or exchange if:
-you posted a Exchange request within 12 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions

(1) You are required to attach the photos of the received product(s) and include the invoice number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by whatsapp +852-9288-9669
(3) Items returned must be in their original condition, which includes tags and any packaging.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

* Shipping fee for any return caused by our fault will be paid by CAVN.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling

Refunds

It takes 3-5 business days to issue a refund order due to the discontinued item.

Other

All order from our official website MUST need to take around 7-10 working days for processing.
There is No Exchanges and No Refunds are available.
if you are worry about the size or quality of the product, we will recommend you to visit our retail shop and enjoy our excellent service indeed.
If you want to make an urgent request, please contact our customer service via whatsapp +852-9288-9669.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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